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Welcome to Shopper First Choice. By accessing our website, creating an account, or purchasing our products, you agree to comply with these Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.

2. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use this website and make purchases. By placing an order, you confirm that you meet these requirements.

3. Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Please notify us immediately if you suspect unauthorized access.

4. Product Information

We strive to provide accurate descriptions, specifications, pricing, and product images. However, colors may vary depending on your device, and occasional errors or omissions may occur. We reserve the right to correct inaccuracies at any time.

5. Pricing & Payments

All prices displayed on our website are subject to change without prior notice. Payment must be completed before your order is processed. We accept approved payment methods listed during checkout.

6. Order Acceptance

Placing an order does not guarantee acceptance. We reserve the right to refuse, cancel, or limit any order due to stock availability, pricing errors, suspected fraud, or any other legitimate business reason.

7. Shipping & Delivery

Estimated delivery times are provided for convenience only and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control. We are not liable for delays caused by third-party shipping providers.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy. Please review that policy for information regarding eligibility, return procedures, exchange requests, and refund processing timelines.

9. Promotions & Discount Codes

Promotional offers, coupons, and discount codes are subject to their respective terms, validity periods, and usage limits. Unless otherwise stated, offers cannot be combined or exchanged for cash.

10. Intellectual Property

All website content, including logos, graphics, images, product descriptions, icons, videos, software, and text, is owned by Shopper First Choice or its licensors and is protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.

11. Acceptable Use

You agree not to misuse the website by attempting unauthorized access, introducing malicious software, interfering with website functionality, or engaging in fraudulent, abusive, or illegal activities.

12. Limitation of Liability

To the fullest extent permitted by law, Shopper First Choice shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

14. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Updated versions become effective immediately upon publication on our website. Continued use of the website constitutes acceptance of the revised terms.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which our business operates, without regard to conflict of law principles.

16. Contact Information

If you have any questions regarding these Terms & Conditions, please contact our customer support team. We are happy to assist with any inquiries related to your account, orders, or use of our website.

Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website or purchase our products.

1. Information We Collect

We collect information you provide when creating an account, placing an order, subscribing to our newsletter, contacting customer support, or participating in promotions. This may include your name, email address, phone number, billing and shipping addresses, date of birth, payment details, and account credentials.

2. Automatically Collected Information

We automatically collect certain technical information such as your IP address, browser type, device information, operating system, pages visited, referral sources, and browsing behavior to improve website performance and user experience.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you signed in, analyze website traffic, personalize your shopping experience, and display relevant offers. You can manage or disable cookies through your browser settings.

4. How We Use Your Information

Your information is used to process orders, deliver products, verify payments, provide customer support, improve our website, personalize recommendations, communicate order updates, send promotional emails (with your consent), and prevent fraud or unauthorized activities.

5. Payment Security

Payment transactions are processed through secure third-party payment gateways using industry-standard encryption. We do not store your complete debit card, credit card, or banking information on our servers.

6. Sharing Your Information

We do not sell or rent your personal information. We may share limited information with trusted service providers such as payment processors, shipping partners, analytics providers, and customer support platforms solely for the purpose of operating our business and fulfilling your orders.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable security measures, no internet transmission is completely secure.

8. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send information about new products, special offers, and exclusive discounts. You may unsubscribe at any time using the unsubscribe link included in every marketing email.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, enforce our policies, and improve our services.

10. Your Privacy Rights

You may request access to your personal information, update inaccurate details, delete your account, withdraw marketing consent, or request a copy of your stored data by contacting our support team, subject to applicable legal requirements.

11. Children's Privacy

Our website is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate parental consent.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before sharing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services. The updated version will become effective immediately upon publication on this website.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our customer support team. We will respond as quickly as possible and assist you with any privacy-related inquiries.

We want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return and refund process.

1. Return Eligibility

Most products can be returned within 14 days of delivery. Returned items must be unused, unworn, unwashed, and in their original packaging with all tags, accessories, manuals, and complimentary items included.

2. Non-Returnable Items

For hygiene, safety, or legal reasons, certain products cannot be returned once opened or used. These may include personal care products, health supplements, food and beverages, pet consumables, gift cards, downloadable products, customized items, and clearance or final-sale products unless they arrive damaged or defective.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery. Include your order number and clear photos of the product and packaging so we can resolve the issue quickly.

4. How to Request a Return

Log in to your account or contact our customer support team with your order number. Once your request is approved, we will provide return instructions. Please do not send items back without prior authorization.

5. Return Shipping

If the return is due to our error or a defective product, we will cover the return shipping cost. For other eligible returns, shipping charges may be deducted from the refund unless otherwise stated during promotional offers.

6. Inspection Process

After your returned package is received, our team will inspect the item to verify its condition and eligibility. You will be notified of the approval or rejection of your return via email.

7. Refund Processing

Approved refunds are processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

8. Exchange Policy

Eligible products may be exchanged for another size, color, or replacement, subject to stock availability. If the requested item is unavailable, a refund or store credit may be offered.

9. Order Cancellation

Orders can be cancelled before they are packed or shipped. Once an order has been dispatched, it cannot be cancelled but may qualify for a return after delivery according to this policy.

10. Promotional Items & Gifts

If your order included free promotional items or gifts, they must also be returned if the refund causes the order to no longer qualify for the promotion. Otherwise, the value of the promotional item may be deducted from the refund.

11. Refund Exceptions

Refunds may be refused if returned products show signs of use, are missing parts or accessories, have damaged packaging, or are returned outside the eligible return period without prior approval.

12. Need Assistance?

If you have any questions about returns, refunds, or exchanges, please contact our customer support team. We're committed to making your shopping experience simple, fair, and hassle-free.